Email support
[email protected] — for integration questions, billing queries, and general technical discussion. Response within one business day guaranteed; usually much faster. Please include your account ID or API key prefix to speed things up.
Contact
Talk to an Engineer, Not a Sales Script
Every enquiry at Boutique Atelier is answered by someone who has read the codebase. Drop us a line and expect a substantive reply within one Irish business day.
How We Handle Enquiries
We do not route support through a tiered call centre or an automated triage chatbot that asks you to reboot your router. When you email [email protected], the message lands in a shared inbox monitored by the engineering team directly. If your question is about an integration pattern, a specific module behaviour, or a billing edge case, you will get a reply from someone who can actually answer it — usually within two to four hours during Dublin business hours (09:00–17:30, Monday to Friday IST). For urgent production issues, include the word URGENT in the subject line and we escalate to our on-call rotation within 15 minutes.
Ways to Reach Us
Choose the channel that fits your situation — we monitor all of them actively during business hours.
Phone
+353 1 234 5678 — available Monday to Friday, 09:00 to 17:00 IST. Best used for urgent pre-sales questions or to arrange a live architecture walkthrough with one of our engineers.
Dublin office
14 Fitzwilliam Square, Dublin 2 — drop-in visits are welcome by appointment. The office sits in a classic Georgian building with the kind of atlantic-light interior that makes afternoon meetings almost pleasant. Nearest DART stop: Pearse Station.
Office hours
| Monday | 09:00 – 17:30 |
|---|---|
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Send Us a Message
Tell us about your integration and we will reply with something useful — not a calendar link.
Before You Write — Quick Answers
These cover the questions we receive most often. If yours isn't here, send it anyway.
Do you offer a custom enterprise plan?
Yes. If your organisation processes more than 10 million API events per month, requires dedicated infrastructure, or needs custom contractual terms (including Irish law governed MSAs), email us with a brief description of your use case and we will put together a tailored proposal within three business days.
Can I book a live demo?
Absolutely. We run 30-minute live demos over Google Meet, Tuesday and Thursday afternoons IST. The session covers the dashboard walkthrough, one module of your choice explored in depth, and a Q&A. Email us with your preferred date and your integration context and we will confirm within a few hours.
Where is my data stored?
All customer data is stored in AWS eu-west-1, physically located in Dublin. We do not transfer data outside the EU without explicit written consent. A full list of our sub-processors is available in your account dashboard under Settings › Compliance.
“I emailed on a Friday afternoon about a tricky OAuth scope issue and had a working code example back in my inbox by 16:45 IST the same day. That kind of response time from a SaaS vendor is genuinely rare — it changed how seriously we took the platform as a long-term dependency.”
Aoife Brennan, Senior Engineer — Claremont Digital, Limerick
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